Building Better Training Programs: A Practical Framework for Agencies

Discover a practical framework for designing effective staff training programs. Learn how to assess learner needs, analyze existing materials, fill content gaps, and embed professional development. Plus a quick look at Learning Management System tools like Wise Learning Center Pro.

Anne-Marie Lake came to the field of Supported Employment in 2012 with a background in fundraising, marketing and communications, vocal performance, teaching, and direct support and management. Anne-Marie holds a B.A. in Interpersonal Communication from Seattle Pacific University and is a Certified Employment Specialist through Highline College.

Working at one of Washington State’s top providers of customized, integrated employment and transition services, she learned job development and job coaching, positive behavior support, and person-centered approaches. As an Employment Consultant, Program Manager, Recruiter, and later Training Manager, she gained in-depth knowledge of the systems and processes that contribute to agency-wide success in the field. Her passion lies in training and developing staff so they can achieve best outcomes, promoting the career opportunities this field offers, and bringing different groups together to work on joint projects that benefit those we serve.

Anne-Marie joined the Wise staff in 2023 and uses her experiences in direct service, management, and training in county Technical Assistance systems support. She creates and delivers learning content, encourages communication among provider leadership, and helps agencies of all sizes develop training programs that enable their staff and managers to incorporate best practices into their daily efforts.